Refund and Warranty Policy

Refund

If the electric bike purchased from our company is found to be defective, customers have a 7-
day window to return it.
To initiate the return process, customers must provide proof of purchase, such as a receipt.
The bike must be returned in its original condition, including all components and accessories.
Before processing the return, our company may conduct an inspection to determine the cause
of the defect.
If the defect is attributed to manufacturing, our company will either replace the bike or provide
a full refund.
However, if the defect is a result of customer misuse, the return may not be accepted, and the
customer will be responsible for any repair costs incurred.
Customers are responsible for any shipping or transportation costs associated with the return.
Our company reserves the right to modify or alter the refund policy at any time.
Refunds will be processed within 7 days of receiving the returned electric bike.

Warranty

Our company honors the original factory warranty provided by the brands we sell in-store and
on our website.
The warranty covers defects in materials, including the frame, display, motor, and battery of the
electric bike.
However, the factory warranty does not cover normal wear and tear, damage resulting from
abuse or neglect, or damage caused by improper assembly or maintenance.
If the electric bike was purchased through the factory’s website, customers should contact the E-bike factory’s webpage to initiate the warranty claim process. Conversely, if the purchase was made through our store’s website, the claim process will be initiated and handled by our store.
Our company will repair or replace any defective parts covered under the warranty.
If repair or replacement is not possible, our company will issue a full refund or store credit.
This factory warranty is non-transferable and applies solely to the original purchaser.
Our company reserves the right to modify the terms of this warranty without prior notice.